If you are trying to redeem Vouchers or Flex Tickets:
Please make sure that you are logged into your account, if you are not sure, click YOUR ACCOUNT in the top menu bar to login. Once you are logged in click the Shopping Cart Icon.
After you are logged in, you will be able to choose the last pricing option on the list "MEMBER ALLOCATION" - this will change the ticket price to $0.00. Proceed to checkout as normal. You should not be asked to pay anything, unless you are purchasing additional tickets outside of your package, or exceed your Flex Tickets available.